Service design for business : a practical guide to optimizing the customer experience /

Παρόμοια τεκμήρια

• The experience : the 5 principles of Disney service and relationship excellence /
  ανά: Loeffler, Bruce, κ.ά.
  Έκδοση: (2015)
• Service-Ability : Create a Customer Centric Culture and Achieve Competitive Advantage.
  ανά: Robson, Kevin
  Έκδοση: (2012)
• Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
  ανά: Blunt, Carolyn, 1976-
  Έκδοση: (2013)
• Beyond the familiar : long-term growth through customer focus and innovation /
  ανά: Barwise, Patrick, κ.ά.
  Έκδοση: (2011)
• Customer's new voice : extreme relevancy and experience through volunteered customer information /
  ανά: McKean, John, 1956-
  Έκδοση: (2015)