A study on library users’ satisfaction evaluation in Greek academic libraries
Libraries have always intended to provide qualitative services to their users. SERVQUAL is a customer satisfaction survey used by thousands of academic libraries worldwide and also is the model of quality measurement that we have utilized in our empirical study. Specifically, it is a national survey...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Conference (paper) |
| Language: | English |
| Published: |
2015
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10889/8603 |
