APA (7th ed.) Citation

Garding, S., & Bruns, A. (2015). Complaint Management and Channel Choice: An Analysis of Customer Perceptions. Springer International Publishing : Imprint: Springer.

Chicago Style (17th ed.) Citation

Garding, Stefan, and Andrea Bruns. Complaint Management and Channel Choice: An Analysis of Customer Perceptions. Cham: Springer International Publishing : Imprint: Springer, 2015.

MLA (8th ed.) Citation

Garding, Stefan, and Andrea Bruns. Complaint Management and Channel Choice: An Analysis of Customer Perceptions. Springer International Publishing : Imprint: Springer, 2015.