APA (7th ed.) Citation

Rossotti, C. O. (2005). Many unhappy returns: One man's quest to turn around the most unpopular organization in America. Harvard University Press.

Chicago Style (17th ed.) Citation

Rossotti, Charles O. Many Unhappy Returns: One Man's Quest to Turn Around the Most Unpopular Organization in America. Boston: Harvard University Press, 2005.

MLA (8th ed.) Citation

Rossotti, Charles O. Many Unhappy Returns: One Man's Quest to Turn Around the Most Unpopular Organization in America. Harvard University Press, 2005.