APA (7th ed.) Citation

ZEMKE,RON, & ANDERSON, K. (1995). Knock your socks off answers: Solving customer nightmares and soothing nightmare customers. AMACOM.

Chicago Style (17th ed.) Citation

ZEMKE,RON, and KRISTIN ANDERSON. Knock Your Socks off Answers: Solving Customer Nightmares and Soothing Nightmare Customers. New York: AMACOM, 1995.

MLA (8th ed.) Citation

ZEMKE,RON, and KRISTIN ANDERSON. Knock Your Socks off Answers: Solving Customer Nightmares and Soothing Nightmare Customers. AMACOM, 1995.

Warning: These citations may not always be 100% accurate.